• Qualify incoming “warm” leads and determine their potential value to VCA • Meet with incoming leads on a sales call, via remote meeting platform (Microsoft Teams) and clearly explain our service and process • Move incoming lead from initial interest to next stage in the process • Build and maintain relationships with both potential and existing clients, ensuring their satisfaction with the company's services • Provide exceptional customer service, responding promptly to inquiries and resolving issues in a timely and effective manner • Participate in VCA's growth by generating new business leads through various channels, such as cold calling and in person networking • Develop and implement sales strategies to meet revenue targets and growth objectives • Manage and maintain accurate records of sales activities, pipeline development, and customer interactions • Travel, on occasion, to meet with clients, attend trade shows, and participate in industry events as needed • Continuously improve sales skills and knowledge through training, coaching, and self-study.