• Manage escalated orders, high-risk verifications, and complex exception cases • Serve as a point of contact for sensitive client and internal communications • Balance SLA performance expectations with heightened focus on quality and compliance standards • Apply advanced knowledge of verification processes, FCRA requirements, and quality controls • Conduct targeted quality reviews and support remediation planning • Identify recurring issues, perform root cause analysis, and escalate findings to Compliance and Operations leadership • Reinforce accountability and consistency across distributed and international operational teams • Provide guidance and informal coaching to frontline Operations Specialists • Collaborate with Compliance, Product, Implementations, and Customer Support to resolve operational gaps • Maintain and enhance standard operating procedures to improve clarity and operational consistency • Analyze operational data to recommend workflow enhancements and error reduction strategies • Additional duties as assigned