• Manage a portfolio of 20–25 customers across onboarding, adoption, renewal, and expansion • Understand customer goals and workflows to drive outcomes and long-term value • Serve as a trusted advisor on QA and automated testing best practices • Create and execute success plans that clearly link product usage to business impact • Build and maintain alignment with technical and executive stakeholders • Identify risks early, handle objections, and manage escalations with clarity and urgency • Collaborate with sales, product, and engineering to share feedback and improve the customer experience • Own forecasting, renewals, and expansion opportunities across your accounts • Deliver against targets for Net and Gross Dollar Retention (NDR/GDR)