• Evaluate current intake procedures and identify areas for improvement to enhance efficiency and effectiveness. • Take ownership of the intake process from start to finish, ensuring smooth operations and timely completion of tasks. • Supervise and provide leadership to intake specialists, including hiring, training, performance management, and professional development. • Develop and implement standardized workflows for handling incoming requests, including prioritization and allocation of resources. • Collaborate with various departments to understand their intake-related needs and requirements, ensuring alignment with organizational goals. • Implement quality control measures to ensure accuracy and completeness of intake data and documentation. • Establish key performance indicators (KPIs) to measure the effectiveness of the intake process and implement strategies for continuous improvement. • Provide training and guidance to intake specialists to ensure adherence to established procedures and standards. • Identify and leverage technology solutions to automate and streamline the intake process where possible. • Identify potential risks and bottlenecks in the intake process and develop mitigation strategies to minimize disruptions. • Generate regular reports on intake process performance, highlighting areas of success and opportunities for improvement.