• Serve as the primary point of contact for dealerships of an OEM Digital Retailing system. • Subject Matter Expert (SME) on the OEM program, dealership operations, and automotive retail best practices to drive strong engagement and utilization. • Lead and facilitate user training and ongoing support throughout all phases of the implementation lifecycle. • Ensure key dealership personnel meet required turnaround times for critical implementation milestones. • Proactively identify implementation risks and work to mitigate effectively and efficiently. • Build strong partnerships with dealership teams through both in‑person and virtual consultations, coaching, and training sessions. • Deliver clear, engaging presentations and product demonstrations using established presentation materials. • Consult with assigned dealerships to develop actionable plans that align with their processes and support their unique operational needs. • Build strong, productive relationships with integrated vendor partners to support overall program success. • Document, communicate and escalate issues/concerns as necessary. • Monitor performance metrics regularly, leveraging data and analytics to assess progress and identify opportunities. • Participate in scheduled performance reviews and strategic planning sessions with Maritz Managers to exchange insights, refine best practices, and collaboratively resolve challenges. • Prioritize time effectively, focusing on high-impact activities and maintaining alignment with established goals. • Manage travel and program related expenses in accordance with Maritz guidelines.