Afficiency

Life insurance products that are easy to understand, easier to purchase, all delivered in your native environment.

Client Support Specialist – Life Insurance

Customer SupportCustomer SupportFull TimeRemoteTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

New York

Posted

16 days ago

Salary

Not specified

2 yrs expEnglish

Job Description

• Manage our inbound support requests regarding technical questions and life insurance application questions within our SLA time frame • Verify new customers coverage and answer questions from the agent or producer regarding the application journey and process • present policyholders with proof of insurance paperwork • Recognize patterns in inquires for documentation and improvement • Identify knowledge gaps and work with your manager to improve processes and grow the department • Address agent escalations and carrier requests • Support our development team in launching new insurance products as well as updates to our existing insurance platform by testing new products and functionalities.

Job Requirements

  • Minimum 2 years of client support experience
  • Experience with life insurance
  • Experience managing a high level of chat volume and emails
  • Strong time management skills and prioritization based on urgency and business need
  • Ability to problem solve and multitask
  • Excellent writing ability
  • Ability to work in a fast-paced changing environment
  • Ability to provide prompt, accurate and friendly customer service

Benefits

  • Competitive salary with equity options
  • Robust health, dental, and vision benefits for employee and dependents
  • 401k matching contributions
  • Generous PTO policy
  • Provided work-from-home equipment
  • Support in developing your skills and accelerating your career quickly.
  • Opportunity to make an impact in the lives of tens of millions of consumers

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