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Agero, Inc.

Agero is a leading provider of driver assistance, accident management, consumer affairs support and connected vehicle services for stakeholders across the automotive industry, including the world’s largest automakers, auto retailers, insurers, rideshare providers and other brands. As the driving force behind mobility support throughout all points in the vehicle ownership journey - from purchase to maintenance and breakdown to resell or trade in - we deliver a suite of powerful, innovative services and technology solutions that enable our 100+ clients to provide their drivers with enhanced communication, safety, and convenience for whatever their vehicle need.

Customer Service Representative, Roadside Assistance

Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000Since 1994H1B No SponsorCompany SiteLinkedIn

Location

Alabama + 5 moreAll locations: Alabama, Arizona, Florida, Mississippi, Tennessee, Virginia

Posted

10 days ago

Salary

$16 / hour

High School1 yr expEnglish

Job Description

• Handle high-volume calls, gather essential details regarding location and vehicle issues to dispatch assistance quickly. • Dispatch with accuracy, coordinate efficiently with service providers to ensure the right help arrives at the right time. • Use active listening and empathy to de-escalate & support frustrated or anxious customers. • Utilize multiple web-based systems and dispatch tools to track service progress accurately. • Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat.

Job Requirements

  • Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia.
  • 1+ year of customer service experience, ideally in a fast-paced contact center.
  • Reliable tenure, demonstrated career growth, and a background in remote work are strongly preferred.
  • Customer focus: A genuine passion for helping others with a proven track record in customer-facing support roles.
  • Proficient in Google Workspace (Docs, Sheets, Gmail).
  • Skilled at navigating web-based systems to manage customer and vehicle information.
  • Ability to thrive in a virtual contact center, collaborating effectively via phone, email, chat, and Zoom.
  • Open availability for all shifts, including days, evenings, nights, weekends, and holidays - to support our customers during peak times.
  • Must successfully pass a criminal background screening.
  • Requires a dedicated, quiet workspace. You must provide your own equipment, including a compatible desktop or laptop, wired high-speed internet, a webcam, a mobile phone, and a wired headset.

Benefits

  • Medical, Dental, and Vision
  • 401(k) with match
  • Paid Time Off
  • Tuition Reimbursement
  • Complimentary Roadside Assistance

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