Tenet Healthcare Corporation

We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community. We started out as a small operation in California. In May 1969, we acquired four hospitals, some additional care facilities and real estate for the future development of hospitals. Over the years, we've grown tremendously in size, scope and capability, building a home in new markets over time, and curating those homes to provide a compassionate environment for those entrusting us with their care. Today, we are a leading health system and services platform that continues to evolve in lockstep with community need. Tenet's operations include three businesses - our hospitals and physicians, USPI and Conifer Health Solutions. Our impact spreads far and deep with 65 hospitals and approximately 510 outpatient centers and additional sites of care. We are differentiated by our top-notch medical specialists and service lines that are tailored within each community we serve. Together as an enterprise, we work to save lives and can accept nothing less than excellence from ourselves in service of our patients and their families, every day. Careers at Tenet At Tenet Healthcare, the heart of what we do centers on caring with compassion, which ultimately creates a bond between our caregivers and patients. Everyone contributes to these moments, whether providing care directly or supporting those who do. As an organization, we provide employees with resources, tools and support to serve our patients and customers in the best way possible. We also take care of one another, helping team members further develop their career pathways and maximize their potential.

Senior Patient Account Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 10,001

Location

United States

Posted

16 days ago

Salary

Not specified

No structured requirement data.

Job Description

The Accounts Receivable Senior Representative is responsible for all aspects of follow-up activity, to include taking appropriate steps to resolve accounts timely. This candidate should have an increased knowledge of the Revenue Cycle as it relates to the entire life of a patient account from creation to expected payment. Effectively follow-up on claim submission and remittance review for insurance collections Create and pursue disputed balances from both government and non-government entities Participate and assist in special projects as well as provide A/R support to the team Assist new or existing staff with training or techniques to increase production and quality Provide A/R support for team members that may be absent or backlogged Work as part of a dynamic team and adapt to changing work assignments Conduct telephone calls utilizing a professional demeanor when contacting payors and/or patients Basic computer skills to navigate through various system applications Access payer websites and discern pertinent data to resolve accounts Document clear and concise notes in the patient accounting system Maintain department daily productivity goals while meeting quality standards Skilled in working with complex medical claim issues Identify and communicate any issues including system access and payor behavior Compile data to substantiate and utilize to resolve payer, system or escalated account issues

Job Requirements

  • Thorough understanding of the revenue cycle process, from patient access through Patient Financial Services
  • Good written and verbal communication skills
  • Intermediate technical skills including PC and MS Outlook
  • Strong interpersonal skills
  • Above average analytical and critical thinking skills
  • Ability to make sound decisions
  • Full understanding of the Commercial, Managed Care, Medicare and Medicaid collections
  • Advanced knowledge of UB-04 and Explanation of Benefits (EOB) interpretation
  • Intermediate knowledge of CPT and ICD-9 codes
  • Advanced knowledge of insurance billing, collections and insurance terminology
  • High school diploma or equivalent education
  • 2-5 years experience in Medical/Hospital Insurance related collections
  • Minimum typing requirement of 45 wpm

Benefits

  • Medical, dental, vision, disability, and life insurance
  • Paid time off (vacation & sick leave) – min of 12 days per year
  • 401k with up to 6% employer match
  • 10 paid holidays per year
  • Health savings accounts, healthcare & dependent flexible spending accounts
  • Employee Assistance program, Employee discount program
  • Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance
  • For Colorado employees, paid leave in accordance with Colorado’s Healthy Families and Workplaces Act

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