As a Customer Success Manager, you will own the outcomes and renewals for OpusClip's B2B customers, which include the biggest names in media and podcasting. You'll be responsible for driving customer adoption, building scalable success processes, and ensuring customers renew and expand their usage of our platform. This is not a passive account management role. We're scaling from 80 to 350+ B2B customers, and we need someone who builds systems, communicates proactively, and takes ownership of renewal outcomes. You'll close renewals up to $20k independently and collaborate with Account Executives and leadership on larger deals. Proactive Account Management Own a portfolio of B2B customers across search, API, and enterprise segments Monitor customer health using data (usage metrics, engagement, health scores) to identify at-risk accounts early Conduct structured onboarding, check-ins, and quarterly business reviews Develop custom success plans for strategic accounts Surface issues and escalate early with proposed solutions. No surprises. Own a portfolio of B2B customers across search, API, and enterprise segments Monitor customer health using data (usage metrics, engagement, health scores) to identify at-risk accounts early Conduct structured onboarding, check-ins, and quarterly business reviews Develop custom success plans for strategic accounts Surface issues and escalate early with proposed solutions. No surprises. Renewal Ownership Own the renewal pipeline for your book of business Close renewals up to $20k independently Escalate larger renewals to Account Executives or Head of Enterprise Revenue Maintain accurate forecasting and pipeline visibility Drive on-time renewals. No last-minute scrambles Own the renewal pipeline for your book of business Close renewals up to $20k independently Escalate larger renewals to Account Executives or Head of Enterprise Revenue Maintain accurate forecasting and pipeline visibility Drive on-time renewals. No last-minute scrambles Build for Scale Develop and document repeatable playbooks for onboarding, check-ins, and QBRs Create automated sequences and self-serve resources for lower-touch accounts Contribute to one-to-many programs (webinars, office hours, customer newsletters) Collaborate with data teams to build dashboards that track customer and team success Establish early warning systems to identify customers going off track Develop and document repeatable playbooks for onboarding, check-ins, and QBRs Create automated sequences and self-serve resources for lower-touch accounts Contribute to one-to-many programs (webinars, office hours, customer newsletters) Collaborate with data teams to build dashboards that track customer and team success Establish early warning systems to identify customers going off track Internal Communication & Team Contribution Provide regular reporting on account health, renewal pipeline, and risks Structure customer feedback and relay it to product teams to inform the roadmap Share learnings with the team and help onboard future hires Opportunity to grow into team lead as the Customer Success team expands Provide regular reporting on account health, renewal pipeline, and risks Structure customer feedback and relay it to product teams to inform the roadmap Share learnings with the team and help onboard future hires Opportunity to grow into team lead as the Customer Success team expands