The Referral Coordinator is accountable for performing core job responsibilities related to referrals, such as: Scheduling, referral authorization and/or medical record maintenance for a practice, clinic, and/or department. Accurate and efficient coordination of care related to screening, diagnostic, or therapeutic testing, and consultative and therapeutic referral scheduling. Performing additional functions related to front office operations to meet specific needs of the team, practice, or department. Serving as a resource person for patients, physicians, office staff, various facilities, service lines, and outside agencies utilizing effective communication, courtesy, confidentiality, and professionalism in all interactions. Ensures all referral requests are scheduled timely and in accordance with established procedures, including: Scheduling of patient visits, testing, procedures, and surgeries. Maintaining thorough knowledge of clinical information system(s) for patient scheduling, registration, and reporting functions. Ensuring all insurance, demographic, and eligibility information is obtained and entered into the appropriate system(s) accurately. Providing the highest level of customer service to patients, visitors, clinical staff, and fellow employees. Verifying referral and authorization requirements are met according to insurance and policy standards. Completing referral process within required timeframe. Providing support to other members of the team, practice, or department as it relates to administrative work, data collection and entry, medical record review and management, and report completion. Participating in special department projects as assigned by the Site Manager/Director. Providing patients and visitors with directions to other facilities and offices as needed. Maintaining effective written and oral communications with a diverse population. Handling difficult situations with tact and diplomacy.