• Provide a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. • Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc. • Remote application and hardware support for workstations, switches, routers, firewalls, servers, and storage. • Monitor and analyze customer networks, systems, backups, and security appliances. • Work with customer’s primary field engineer to perform work on an as needed basis. • Contribute and enhance internal department process/system documentation. • Follow policies and procedures on a department and per client basis. • Monitor email and phone for client communications and respond in a timely manner. • Maintain up to date records of customer technical information as it relates to servers, applications, infrastructure, and remote support instructions. • Be part of an on-call after-hours rotation with other members of the team.