• The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. • Responsible for making outbound calls and receiving inbound calls to retain business with Republic Services’ smaller, less complex commercial and industrial customers; and increasing the level of penetration in his or her existing customer base by selling the full suite of Republic Services products. • Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis. • Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers. • Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate. • Responds to all cancellation requests in alignment with the established escalation policy. • Proactively communicates with or responds to customers in support of company pricing initiatives. • Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals. • Responsible for capturing customer emails, minimizing rate restrictions and customer credits. • Increases customer penetration by selling full suite of Republic Services products. • Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.