• Build and maintain strong, long-term relationships with existing key customers by understanding their needs, objectives and challenges. • Focus on revenue growth for assigned book of business. • Identify and close opportunities to upsell and cross-sell additional products/services to existing customers, thereby increasing revenue and client satisfaction. • Develop and implement strategies to increase client retention rates. • Oversee program delivery and all service promises for customers • Serve as subject matter expert and consulting with customers (internal and external) as needed on topics such as (crisis, organizational risk, program strategy, formal referral process, supervisory trainings, workplace policies, OD projects). • Oversee implementation process to ensure that it is set up in accordance with contract and program strategy. • Conduct in-person supervisory training and/or orientations as requested. • Evaluate program results and data trends to create presentations and recommend solutions to your customers. • Manage a book of business assigned to you by the Manager or VP of Customer Success. • Assist with follow-up on any customer complaints. • Educate customers on contract scope of service. • Educate customers on workplace and national mental health trends. • Develop goals and strategic action plans for your book of business and on a customer basis. • Develop communication and marketing plans both with and for your customers and collaborate with the Marketing Team and subject matter experts on customer relevant content. • Occasional travel to customer locations as needed to support program delivery, conduct training, and build relationships.