Danaher Corporation

At SCIEX, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. The Salary Range for this role is $100,000 - $120,000, with total compensation target of $180,000 - $200,000 annually. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Customer Technical Support Specialist, Informatics

Support EngineerSupport EngineerFull TimeRemoteTeam 10,001+Company SiteLinkedIn

Location

United States

Posted

17 days ago

Salary

$26 - $36 / hour

Bachelor Degree3 yrs expEnglish

Job Description

• Handle customer calls by resolving technical product issues to support a 24/7 support function, assigning calls to Field Service or Field Applications when unable to resolve over the phone • Investigate and recognize issues through to root cause, and communicate product issues, complaints, and improvements • Collect and analyze data and classify complaints according to FDA requirements, capturing and documenting all aspects of the customer interactions/issues into a customer interaction database

Job Requirements

  • Bachelor's Degree OR Associate's Degree in Medical Laboratory Technology or equivalent
  • 3+ years' experience working with Laboratory Information System (LIS) customization/configuration and troubleshooting Beckman Coulter REMISOL Advance middleware
  • Ability & willingness to work holidays, some weekends and on-call shifts

Benefits

  • paid time off
  • medical/dental/vision insurance
  • 401(k)

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