• Acts as the subject matter expert (SME) in access, coverage, and reimbursement for assigned therapeutic products • Manages accounts by serving as the primary field resource for healthcare providers and office staff on access support including benefits verification, prior authorization, appeals, and financial assistance • Partners with HUB/Patient Services teams to support the patient journey from enrollment through therapy initiation and adherence • Educates customers on coding, payer coverage criteria, co-pay assistance, and access tools • Aligns with Sales, Market Access, and Patient Support teams to provide integrated support that enhances the overall customer experience • Collaborates with account teams to develop localized strategies to address access challenges • Maintains detailed, timely documentation of field activities and customer interactions in the CRM system • Monitors local and national market trends, payer policy changes, and emerging access challenges • Attends and contributes to team meetings & calls, training, and regional or national sales meetings as appropriate