• Own and manage a portfolio of strategic enterprise manufacturing customers. • Develop a deep understanding of each customer’s operational environment, business objectives, production KPIs, and digital transformation priorities. • Build strong, multi-level relationships across technical users, operational leaders, and executive sponsors to position NWA as a long-term strategic partner rather than a software vendor. • Lead customers through onboarding and early adoption in close collaboration with implementation and technical teams. • Ensure that customers clearly understand how to apply the platform to real operational challenges. • Monitor usage, engagement trends, and outcome metrics to proactively identify adoption gaps. • Drive structured engagement through regular touchpoints, business reviews, and performance discussions to ensure measurable ROI. • Take ownership of renewal strategy and execution across your assigned accounts. • Develop renewal plans well in advance, identifying potential risks and creating mitigation strategies early. • Maintain clear visibility into customer health indicators such as adoption, stakeholder engagement, and business impact to reduce churn risk. • Identify and develop growth opportunities within existing accounts by uncovering additional use cases, business units, plants, or geographic locations where NWA can deliver value. • Partner with Sales to structure and close expansion opportunities while maintaining strong executive alignment. • Serve as a trusted advisor to senior stakeholders by connecting analytics capabilities to high-level business outcomes such as quality improvement, yield optimization, cost reduction, and process standardization. • Ensure customers feel heard and represented within the organization. • Work closely with Sales, Product, Engineering, and Leadership to ensure a seamless customer lifecycle from post-sale onboarding through renewal and expansion.