Serving as a Lifeline Between Caregivers, Patients and Their Families. Pioneering Healthcare, Technology & AI Innovation

Service Desk Analyst

AnalystAnalystFull TimeRemoteTeam 201-500H1B No SponsorCompany Site LinkedIn

Location

Arizona + 2 more

Posted

15 days ago

Salary

$14 / hour

High SchoolExperience acceptedEnglish

Job Description

• Provide first-level customer service support. (Microsoft Office, customer specific software applications, laptops, desktops, and mobile phones). • Identify and document customer issues clearly and accurately. • Escalate unresolved tickets to appropriate internal teams as needed. • Accurately document every call. • Deliver outstanding customer service through clear communication, patience, and empathy

Job Requirements

High School diploma or GED (or equivalent experience)
Must have hard wired connection to router.
Previous experience in a customer service or technical support role
Previous Call Center Experience
Basic knowledge of PC operations and desktop applications
Excellent verbal and written communication skills
Ability to multitask and problem-solve in a fast-paced environment
Ability to maintain and calm, professional demeanor in challenging situations.
Adaptability and self-motivation in a remote work setting.
Strong customer empathy, patience, and a commitment to provide high-quality service.
Preferred but not required: Experience with My Pres and My Chart
Familiarity with medical terminology
Experience working in Electronic Health Record (EHR) systems

Benefits

Mission-Driven Work: Support patients and healthcare teams to improve patient lives through technology
Career Growth: We invest in your development and pay for technical certifications
Remote Flexibility: Work from the comfort of your home in NM, TX, or AZ.
Inclusive Culture: We welcome applicants of all ages and backgrounds.
Leadership Access: Share your ideas directly with leadership, including the CEO
Supportive Environment: Be part of a team that values transparency, communication, and collaboration