• Work collaboratively with clients to plan, install, implement, and maintain hardware and software solutions • Design, manage, and oversee projects and tasks for our clients • Configure, build, document, test, modify, and maintain software applications • Proactively problem solve and determine the best course of action to meet the needs of our clients and their customers • Work closely with end users to troubleshoot, diagnose and correct problems related to applications by identifying malfunctions in hardware and software • Conduct system enhancements/new features, build, upgrades/quarterly updates and optimizations • Analyze business requirements and translate into system requirements making necessary revisions to system logic • Perform system customizations including the development of alerts/hard stops, data integration, order generation, automation of document entry and enforcement of adherence to workflows • Abide by HIPAA regulations of confidentiality for all activities and information accessed • Participate in the development of tools and training for end users’ competencies • Ensure clinical upgrades, patches and enhancements are comprehensively planned and tested before applying in the production environment • Establish concise ad-hoc reports • Determine project priorities based on the needs of our clients • Ensure completion of projects in a timely manner to comply with established deadlines • Actively work with Chief Services Officer and clients to determine and or adjust project priorities • Perform and/or oversee ongoing maintenance of the Information Systems and their interfaces, as well as support activities of our clients • Provide technical support to our clients • Develop and maintain good relationships with clients and clients’ staff