• Gather, analyze, and document business and functional requirements for IT systems and process improvements. • Develop professional written products, including process documentation, workflows, training materials, and procedural guides. • Support DoD software development projects and programs through requirements management and stakeholder coordination. • Develop and maintain processes, tools, templates, and performance metrics. • Support Six Sigma process improvement initiatives using the DMAIC methodology. • Support IT initiatives utilizing ServiceNow and related enterprise platforms. • Prepare analysis, reports, and visualizations suitable for executive level and operational audiences.