• Serve as the main point of contact in all matters related to client concerns and needs • Build and strengthen client relationships to achieve long-term partnerships • Maintain accurate client records, keeping track of any contract updates and renewals • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients • Handle inquiries and requests from customers and address their needs • Stay on top of accounts, making sure they receive services that are within their budget and meet their needs • Meet regularly with other team members to discuss progress and find new ways to improve business • Generate progress reports for clients and senior leaders within the organization • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly