• Own renewal forecasting and Net Revenue Retention (NRR) across the Digital segment • Drive strategy to increase retention at scale. • Reduce past-due renewals through structured outreach and proactive risk management • Optimize renewal automation and self-serve motions to improve efficiency and conversion • Team delivery on meeting and exceeding renewal and expansion goals • Pipeline management of renewal/expansion targets and report out on key metrics • Analysis of industry trends and performance metrics to drive execution and accelerate results • Improve customer health and adoption across a digital-first portfolio • Continuously optimize renewal journeys and the self-serve renewal experience • Identify at-risk signals and build proactive intervention plays • Partner regularly with Revenue Operations, Finance, Marketing, and Customer Operations to align forecasting, automation, and campaign strategy • Reduce manual CSM workload through process improvements and scalable systems • Support international territories (MENA, AUS, UK) while ensuring global consistency in playbooks and execution • Inspire, attract, and manage a team of 5 high-performing CSMs and drive all aspects of developing leading and coaching with a high focus on the teams metrics and scorecard • Drive weekly forecasting rigor and KPI accountability • Coach onboarding, product launches, and skill development to elevate team performance