eHealth, Inc.

Connecting millions to quality, affordable health insurance

Quality Assurance Partner

QA EngineerQA EngineerFull TimeRemoteTeam 1,001-5,000Since 1997H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

17 days ago

Salary

$53.2K - $66.5K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Execute sales quality monitoring assessments of sales agents, document results within established repository in accordance with defined departmental policies and procedures. • Report QA results to the Sales and Quality management teams. • Participate in conference calls with eHealth carrier partners and sales leaders to discuss quality monitoring standards and results, while maintaining a strong partnership and collaboration with the client. • Participate in calibration calls with sales leadership, offering feedback and guidance on trends within the call center. • Assist with sales agent coaching and formal and informal re-training via conference calls, meetings, written communications such as memorandums and training presentations. • Maintain knowledge through continued education/training of LevelAI platform (or other machine learning technologies) with a focus on continuously training the large language model based on call center needs.

Job Requirements

  • Minimum 3 years of relevant work experience, preferably in a call center or Medicare industries
  • Knowledge of risk assessment concepts
  • Analytical thinker, that can execute in a fast-paced environment in which priorities can frequently change.
  • Team player, willing to share best practices and assist peers, as necessary.
  • Bachelor's Degree, or the equivalent combination of education, professional training, and/or work experience
  • Experience with NICE inContact, LevelAI or other AI solutions
  • Basic knowledge of quality assurance and continuous improvement concepts, procedures, and processes
  • Exceptional organizational skills, with the ability to multitask and manage competing priorities

Benefits

  • Generous benefits include medical, dental, and vision.
  • Benefits start on your first day of employment
  • 401K with company match
  • Pet insurance
  • Tuition
  • Employee stock purchase program
  • Flexible time off

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