• Maintain and improve the Knowledge Base (KB) by creating, reviewing, and standardizing content for accuracy, clarity, and consistency. • Collaborate with cross-functional teams to align knowledge strategies and key performance indicators. • Analyze data and customer feedback to identify trends and opportunities for improvement. • Curate and validate AI-generated content, ensuring compliance with data privacy, governance, and ethical standards. • Support AI optimization tasks such as data cleaning, content tagging, classification, and fact-checking for model training. • Lead a capstone project related to evaluating and implementing drive to web strategies across relevant products, and consuming Knowledge Management data, that could lead to query reduction and Customer Satisfaction. • Promote responsible AI practices and foster a self-help community through knowledge sharing and process innovation.