• Join us in pioneering breakthroughs in healthcare. • Manage a team that directly supports customer service activities to achieve the goals set by Siemens Service management. • Driving the customer experience through Medallia • Reducing cost impacts through key TBL initiatives • Improving the customer support through strategic changes to Teamplay Fleet management, overflow performance management, and analytical improvements to uncover opportunities for improvement. • Function independently to plan and manage the SO AM Operations Team Operations Process Management. • Ensure implementation of and adherence to policies and methods for customer service activities. • Ensure customer satisfaction through proactive management feedback tools, identifying opportunities for improvement. • Ensure business compliance through accurate documentation of service activities. • Utilize the appropriate level of proficiency in root cause analysis and Lean methodologies. • Strong familiarity with Call Center Operations, metrics and statistics. • Ensure close cooperation and communication between the RSC and Field staff to maximize customer experience through key initiatives. • Support quarterly SO AM RSC reviews with performance data and presentations. • Provide business visibility to financial impact of key initiatives.