Empowering all teams to deliver and control their software.
Senior Customer Success Manager – Digital Led
Location
United States
Posted
16 days ago
Salary
$116K - $187K / year
Job Description
Job Requirements
- Located in the Continental US
- 5+ years in a customer-facing role, ideally in scaled/1:many/tech touch onboarding/implementation, account management, customer/partner success, or customer support, with a track record of exceeding targets.
- Proven success in a 1:many/tech touch/tech-led Customer Success organization.
- Highly data-driven with experience using product telemetry and growth/risk signals to target the right customers at the right time.
- Experience owning the renewal process and being held accountable to a retention quota. This is a commercially oriented Digital Led Customer Success team.
- Strong discovery and qualification skills; training in Command of the Message, MEDDIC, or another sales methodology is preferred.
- Strong project management skills with experience holding customers and cross-functional teams accountable to a timeline.
- Experience working with a technical product, ideally interacting with developers or other technical personas as your primary customer. Experience within the DevOps space is preferred.
- Exceptional time management and organizational skills.
- An existing level of technical knowledge and know-how. We will teach you all about LaunchDarkly, but you should already have foundational knowledge in the space!
- Proven ability to advocate for both customers and the company, mediating between customer requests and the company's vision.
Benefits
- Restricted Stock Units (RSUs)
- Health, vision, and dental insurance
- Mental health benefits
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