• Serve as the primary liaison between client stakeholders and the delivery team • Bring strategy and best practices forward to guide the client in their project journey • Lead discovery workshops and process mapping sessions to uncover core business objectives • Synthesize multi-unit stakeholder interviews into a unified Salesforce roadmap • Draft high-quality user stories with rigorous Acceptance Criteria • Maintain the requirement baseline and manage the backlog in partnership with Project Managers • Collaborate with Developers during sprints to clarify edge cases and business rules • Ensure all requirements are traceable from initial discovery through to final deployment • Partner with Solution Architects to ensure designs align with enterprise standards • Advocate for Configuration vs. Customization, highlighting risks and tradeoffs of each approach • Validate that technical designs accurately reflect the documented business intent • Identify downstream impacts on people and processes; support the creation of training materials and release communication. • Provide clear status updates on requirements and risks to the internal project team and communicate to the Executive Sponsor to bring awareness • Proactively identify scope creep and support the formal change control process with the Project Lead