• Develop and maintain strong, long-term partnerships with key stakeholders and executives to support their strategic goals. • Proactively engage with customers to understand their goals, track key performance indicators (KPIs), and ensure they achieve measurable outcomes using Common Room. Guide customers in realizing the full value of our platform. • Take ownership of contract renewals, negotiations, and expansion opportunities. Identify upsell opportunities by aligning customer needs with Common Room’s product offerings. • Act as a product expert and advisor, delivering tailored training sessions, best practice recommendations, and strategic insights. Enable customers to drive adoption and success through ongoing education and support. • Collaborate with clients to develop tailored account plans, including milestones, objectives, and success metrics. Monitor progress, provide regular updates, and adjust strategies as needed to ensure continued success. • Proactively identify potential risks to customer satisfaction and retention. Develop and execute mitigation plans to address challenges before they impact the client’s success. • Represent customer perspectives to internal teams, providing valuable insights that inform product development and improve the customer experience. • Partner closely with Sales, Marketing, Product, and Support teams to ensure a seamless and cohesive customer journey.