Hire Amazing Remote Talent

Enterprise Customer Success Lead

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50Since 2019H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

41 days ago

Salary

$150K - $180K / year

Bachelor Degree10 yrs expEnglish

Job Description

• Own our enterprise customer portfolio • Drive adoption and expansion across our existing enterprise customer base • Help identify and deliver strategic platform engagements that prove transformational ROI • Build the playbook and team that will scale customer success as we grow • Responsible for leading six-figure strategic engagements with innovative AEC firms • Create systems that enable scale to support customer success

Job Requirements

Proven track record managing complex, strategic accounts ($200K-$500K+ ACV)
History of driving adoption, expansion, and high net revenue retention
Experience navigating large organizations and building executive relationships
Comfortable managing book of business with P&L responsibility
Experience ensuring successful delivery of consulting engagements
Ability to diagnose business problems and translate them into actionable solutions
Track record of delivering measurable ROI for customers
Understanding of design, construction, and/or facilities management workflows
Familiarity with BIM, data workflows, and AEC technology landscape
Existing relationships in the industry a plus
Experience building CS functions, playbooks, or teams from scratch
Systems thinker who can balance execution with process development
Thrives in ambiguity and gets energized by building rather than maintaining
Track record of hiring and developing high-performing teams

Benefits

Competitive compensation: Base salary + performance bonus + equity. Your success drives ours.
Generous vacation policy: So you can disconnect and recharge.
In-person collaboration: We believe in value of in-person collaboration, with frequent in-person working sessions and an annual all-company retreat