AI-powered Procurement & Finance Automation that delivers 5% hard-dollar savings, 20% more float, and 100% spend control

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200Since 2016Company Site LinkedIn

Location

New York

Posted

18 days ago

Salary

$80K - $100K / year

Bachelor Degree2 yrs expEnglish

Job Description

• Serve as the main point of contact for your assigned accounts, owning the full post-sale customer journey and building strong relationships with Operations and Finance professionals at small, medium, and large, complex organizations • Retain and grow a rapidly expanding book of business • Serve as the expert and go-to consultant for your accounts on purchasing and payments best practices • Dig deep to understand clients’ business goals and educate them how to leverage their Order subscription to meet these goals • Proactively increase our share of wallet with clients; meet aggressive revenue targets while simultaneously mitigating churn and building brand champions (NRR is the name of the game) • Collaborate with our Operations & Product team to translate customer feedback into improvements across our platform • Monitor your account’s Support ticket volume and escalate risk proactively • Work closely with Management to understand analytical trends for your Clients and areas of strategic opportunity

Job Requirements

2+ years in an Account Management or Customer Success role, ideally in a B2B SaaS environment
Consistently met and/or exceeded revenue and/or retention targets
Experience managing client data within a CRM, and are familiar with highly consultative, short sales cycles
Exceptionally skilled at building strong business relationships
Able to work equally well with end users and C-level decision-makers
Action-oriented, results driven, and able to work in a team environment
Able to prioritize autonomously and ask for advice or help when necessary
Excellent and collaborative communicator across both written and verbal mediums
Self-aware, team-focused asset who can provide insight into process optimization

Benefits

A competitive compensation package including base and uncapped variable components as well as stock options
The opportunity to grow quickly within the GTM organization
Employer-sponsored 401(k)
A deep knowledge and understanding of selling a SaaS B2B product in the purchasing and payment space
The opportunity to grow and perform in a fast-paced environment alongside a stellar team
Flexible time off and remote work policies
Robust medical, dental, vision, and wellness benefits
Generous leave policies and support for new and current parents