SafeRide Health

Transforming the way patients get where they need to go

Customer Service Representative – Bilingual, English/Spanish

Customer SupportCustomer SupportFull TimeRemoteTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

Texas

Posted

17 days ago

Salary

$18 / hour

High School1 yr expEnglishSpanish

Job Description

• Take inbound calls from Members, Medical Facilities, Transportation Providers, and Health Plans in both English and Spanish. • Accurately gather and enter detailed trip information to ensure successful ride scheduling and completion. • Confirm member eligibility and review transportation benefits. • Respond to member inquiries regarding transportation services in both languages. • Identify and assess members’ additional needs and escalate when appropriate. • Intake and document member concerns and complaints in accordance with internal guidelines. • Collaborate with internal departments to resolve real-time service issues. • Perform other duties as assigned.

Job Requirements

  • High school diploma or equivalent.
  • Minimum of one (1) year of inbound call center experience in a high call-volume environment.
  • Fluency in English and Spanish (verbal and written), including the ability to communicate clearly and professionally in both languages.
  • Ability to type at least 35 words per minute accurately.
  • Strong verbal and written communication skills.
  • Demonstrated ability to remain calm and professional in high-stress situations.
  • Ability to work flexible shifts.
  • Must pass a criminal background check and sanctions screening.

Benefits

  • Career growth and development opportunities within a rapidly growing healthcare organization;
  • Competitive hourly pay;
  • Quarterly performance-based incentive opportunities;
  • Medical, dental, and vision insurance;
  • 401(k) with company match;
  • Paid time off and paid sick leave;
  • Paid company holidays.

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