Shop management software for auto repair shops.

QuickBooks Support Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 51-200H1B No SponsorCompany Site LinkedIn

Location

Florida + 3 more

Posted

38 days ago

Salary

$45K - $65K / year

1 yr expEnglishReact

Job Description

• Use your knowledge of both Shopmonkey and Quickbooks to help streamline accounting processes. • Assist customers with connecting and configuring Quickbooks to work with Shopmonkey along with questions regarding tax, payroll, invoices, and other financial areas relating to QuickBooks • Be a subject matter expert and escalation point for all Quickbooks related issues on the Customer Support team. • Demonstrate project management skills for planning/driving tasks across organizations while keeping initiatives on track to achieve desired outcomes • Use the voices of customer reports from multiple channels to identify and categorize customer issues • Provide follow-through and closed-loop feedback on problems/ opportunities that have been prioritized to be addressed • Proactively identify opportunities for change that will add value to the achievement of business objectives and enhance the customer experience. Be flexible to react and/or implement change initiatives.

Job Requirements

1-3 years of experience with QuickBooks preferred, as well as Accounting experience
A genuine curiosity & deep customer empathy for customer needs and analytical skills to discover customer problems and gather onboarding requirements
Strong computer skills and ability to learn company products, techniques, and processes quickly in a training environment and have the ability to transfer learning to the work environment
Ability to manage multiple priorities within a high volume and fast-paced environment and handle shifting priorities on a daily basis
Work with the Customer Support Leadership to successfully address escalated concerns. Respond to complaints and service-related inquiries professionally and compassionately.
Excellent analytical skills, ability to determine from a complex set of variables on how to resolve issues
Ensure that all business-related items are successfully and professionally communicated either verbally or in writing, both internally and externally
Continuously evaluate and identify opportunities to drive process improvements that positively impact the Shops experience

Benefits

$20 phone/internet monthly reimbursements
Virtual activities and in-person meet-ups
Laptop and super rad swag provided
Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
Short term and long term disability
Employee assistance program
Reimbursement for a personal health and wellness membership
Generous parental leave
401(k) available upon hire
11 paid holidays
Flexible time off - take the time off you need!
Matching donations for approved charitable organizations
Group volunteer efforts