• Role models USAA’s mission, core values, culture and desired behaviors – including a culture of risk and regulatory awareness and accountability balanced with innovation and member-service orientation. • Oversees research, creation and development of concepts that aligns employee and members’ needs with business or USAA objectives, while advancing USAA transformation into a design-led organization. • Leads the design review and approval process and ensures consistent alignment with USAA and industry design standards and guidelines. • Supports a culture of transparency and healthy challenge via design critique, continuous learning and accountability for high standards of quality. • Partners with and influences USAA, Technology, and Business Leaders to define, plan, design, and monitor touchpoints within assigned spaces across all digital channels. • Works in very close collaboration with other Executive Directors of Design to create breadth as well as depth of knowledge across domains. • Collaborates with other design team to drive transformation by establishing and delivering design concepts and final solutions that enable elegant solutions to business problems through employee and member empathy. • Identifies new and improved ways to manage the digital creative process, as new platforms and technologies evolve. • Develops and ensures a consistent application of design and delivery processes. • Develops talent in the design community to deliver performance and results – including the identification, development and retention of talent with requisite design capabilities. • Holds self and teams accountable for meeting commitments by setting and clearly communicating expectations and roles and responsibilities relative to design operations and services. • Owns the relationship management responsibilities for business executives and external design agencies for their area of focus. • Builds and leads high-performing design teams by attracting and hiring the best talent and providing a nurturing yet challenging environment. • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.