Growing Enterprise Value Through Loyalty.

Director, Strategic Consulting

DirectorDirectorFull TimeRemoteTeam 201-500Since 1990Company Site LinkedIn

Location

Florida

Posted

18 days ago

Salary

Not specified

Bachelor Degree10 yrs expEnglish

Job Description

• Lead and deliver cutting-edge loyalty consulting, strategy, and program design. • Maximize consumers’ emotional connection throughout their customer lifecycle and deliver enterprise value for our clients. • Collaborate closely with Kobie’s client services, business development, analytics, marketing services, technology, and operations teams.

Job Requirements

Proven experience in the design, implementation, and evolution of loyalty programs, ensuring they effectively engage customers and drive business results (either B2C or enterprise / B2B).
Experience across at least two verticals (e.g. financial services, travel, entertainment, telecom, B2B services) and ability to adapt frameworks across sectors.
Deep understanding of loyalty and/or marketing best practices (rewards earn and redemption, liability management, CRM, digital marketing, CX). Expertise in digital marketing, personalization, omni-channel communication planning, and lifecycle campaign activation.
Ability to become a trusted advisor to clients through the use of soft skills and thoughtful, strategic recommendations. Skilled in building long-term relationships based on trust and delivering value through consultative approaches.
Efficiently aligns time, budget, and stakeholders to achieve quality outcomes that match organization priorities. Takes personal responsibility through planning and communication.
Comfortable working independently on tough assignments. Balances autonomy with the awareness of when to ask for help. Quickly recalibrates after failures to move forward during challenges.
Possesses strong presence and gravitas. A data-driven strategy storyteller with the ability to clearly present and influence ideas and concepts. Shares information with a team-first mentality.
Proactively seeks ways to advance skills. An active listener who provides and receives timely, direct, unbiased, and actionable performance feedback.
Analyzes situations with critical thinking to develop and implement solutions in a high-ambiguity, fast-paced environment. Comfortable navigating grey areas and can simplify complexity.
Invites diverse perspectives and shares ownership and visibility. Eliminates silos to tackle problems and advance work.
Bachelor's degree and prior loyalty marketing experience required.
10+ years of experience in marketing, loyalty, customer engagement, or consulting.
Demonstrated experience in loyalty / engagement or CRM consulting (B2C and/or B2B).
Ideal candidate will have category knowledge in Retail with additional experience in one or more verticals: retail, consumer products, financial services, or travel and hospitality.
Preferred candidate will have experience with global loyalty programs using programmatic and non-programmatic approaches. Preferences also include candidates with Cobrand, Multi-brand, and/or Paid Program experience.

Benefits

Flexible Time Off to recharge when needed
Nine Company-Wide Holidays
A diverse suite of benefits prioritizing your growth, development, and personal well-being