• Serve as the highest escalation point for complex technical issues • Lead on-site installations and integrations at customer hospitals • Resolve advanced technical issues, deploy new sites, perform repairs • Partner directly with hospital IT and Facilities teams • Own complex hardware, software, and integration escalations • Diagnose navigation, perception, and sensor issues • Troubleshoot WiFi, LTE failover, firewall rules, and cloud connectivity • Analyze logs and telemetry for structured root cause analysis • Lead on-site deployments in hospitals nationwide • Configure robots, networking, and cloud connectivity • Support elevator controller integrations • Conduct site acceptance testing and go-live validation • Perform break-fix repairs and execute preventative maintenance visits • Document findings and recommend reliability improvements