• Own the end-to-end relationship for a dedicated book of high-value clients, acting as their internal champion and primary point of contact • Move beyond reactive support. Stay ahead of client needs, providing rapid, high-context responses that reflect a deep understanding of their goals • Deliver more than just platform tips. Provide personalized insights and market updates that help clients navigate the ecosystem and deepen their loyalty to the brand • Proactively monitor AUM and platform usage to mitigate retention risks and uncover untapped growth potential • Act as the face of the brand at exclusive VIP events and activations. You will leverage these hospitality opportunities to strengthen existing bonds and convert high-potential prospects into long-term clients • Build deep-rooted trust that naturally leads to referrals and network growth, helping to solidify our position as the market leader • Report and synthesize client feedback, working closely with Strategy, Product, Marketing and Risk to ensure our VIP offering remains the best in the industry