CrowdStrike has redefined security with the world’s most advanced cloud-native platform that protects and enables the people, processes and technologies that drive modern enterprise. Tested and proven, the world's largest organizations trust CrowdStrike to stop breaches with unparalleled protection against the most sophisticated cyberattacks. The CrowdStrike culture has been built upon our Core Values since the day we began. We are Fanatical About the Customer, Relentlessly Focused on Innovation and believe that our Limitless Passion drives Unlimited Potential for every CrowdStriker. As a purpose-built remote-first company, we believe cultivating a connected culture for every employee, no matter where they are in the world, is a key ingredient in building a high-performing, diverse team. We don’t have a mission statement. We’re on a mission—to stop breaches. Ready to join a mission that matters?

Renewal Sales Operations Analyst

Sales Operations ManagerSales Operations ManagerFull TimeRemoteTeam 5,001-10,000Since 2011H1B SponsorCompany Site LinkedIn

Location

United States

Posted

17 days ago

Salary

$110K - $160K / year

Bachelor Degree6 yrs expEnglishSQLTableau

Job Description

• Support the Field Sales Organization and Sales Operations team in driving ARR retention at scale through execution of the following: • Plan & build operational dashboards to support the regional inspection of the renewals business • Collaborate and liaise with our Finance, IT, and Sales Analytics counterparts to structure and manage a single source of truth for renewals data • Document data and metrics definitions for key terms related to renewals in a centralized location • Strategize and communicate business requirements to automate renewals forecasting, reporting, and analytics capabilities • Enable field sales and sales operations business partners on leveraging renewals dashboards to execute to outcomes • Educate business users on renewals data nuances and develop their ability to identify at-risk renewals and inspect progress on risk mitigation strategies • Drive globally consistent operational cadence reviews with the field to review at-risk renewals and roll up in a global renewal forecast • Provide business insights to sales leadership on renewals business performance against key metrics • Drive churn and contraction ARR trends analysis and business insights • Lead analysis of quarterly churn and contraction ARR business drivers and insights with cross-functional leadership forum • Identify opportunities to continuously improve systems, process, and data to eliminate gaps in performance insight, improve data accuracy, and drive operational efficiencies.

Job Requirements

6+ years of experience in enterprise sales and operations, revenue, or FP&A business analyst roles
Experience with Annual Recurring Revenue business model
Experience reporting ARR metrics such as renewal rate, churn and net retention
Possess keen business insight with the ability to handle, analyze and track recurring revenue data
Experience in Business Intelligence, Data Analytics, and reporting as well as knowledge of data management and analytics solutions such as Tableau and SQL.
Proficient in Excel
Experience supporting renewals sales and customer retention is a plus
Strong understanding of sales processes, business acumen, and forecasting methodologies.
Background with Clari is a plus
Ability to analyze data sources and processes to ensure data integrity, completeness, and accuracy
Knowledge of Enterprise Sales Infrastructure, such as Salesforce CRM/CPQ.
Ability to understand complex systems and dependencies
Demonstrated ability to collect and assess data, analyze trends, and produce actionable insights that enable process and business improvements
Strong written and verbal communication skills with the ability to quickly establish trust, credibility, and influence across a variety of partners
Advanced PowerPoint and Excel skills
Experience in working across organizations, notably Sales, Finance, IT, Support and Operations

Benefits

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world-class amenities
Great Place to Work Certified™ across the globe