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Subsplash

The Ultimate Engagement Platform

IT Support Engineer

Support EngineerSupport EngineerFull TimeRemoteTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

Alabama + 23 moreAll locations: Alabama, Arizona, Colorado, Florida, Idaho, Iowa, Kansas, Kentucky, New Mexico, North Carolina, Ohio, Oklahoma, Oregon, Michigan, Minnesota, Missouri, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, Wyoming

Posted

35 days ago

Salary

$90K - $96K / year

Bachelor Degree5 yrs expEnglishJamfMac OSPython

Job Description

• The IT Support Engineer is a high-impact role designed to bridge the gap between technical execution and strategic IT operations. • Provide expert Tier 3 support and pioneer automated solutions that eliminate recurring issues. • Look at our 4,000+ annual tickets as data points to automate out of existence. • Be exceptionally thorough and organized, while maintaining a high level of energy and enthusiasm.

Job Requirements

  • 5+ years of progressive IT experience, with a focus on supporting fully remote or distributed teams.
  • Deep hands-on experience with Okta (IdM/SSO) in a production environment.
  • Proficiency in Jamf Pro or Microsoft Intune for remote endpoint management.
  • Demonstrated ability to use AI tools (e.g., ChatGPT, Copilot, or specialized IT bots) to streamline workflows and a proficiency in scripting (Bash or Python) to eliminate repetitive tasks.
  • Expert-level support for macOS and Google Workspace; comfortable supporting Windows as needed.

Benefits

  • Generous Paid Time Off
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • short and long term disability and life insurance all free of charge
  • Competitive Compensation
  • 401k Matching
  • Professional Development
  • Top of the Line Equipment
  • Referral Program
  • Parental Leave
  • Family-Friendly Culture
  • the chance to work side-by-side with thought leaders in emerging tech

Related Categories

Support Engineer

Related Job Pages

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