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Role Description

The Support Desk Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will provide phone support, remote troubleshooting and administration.

• Provide technical support and remote help desk services to Marco clients, escalating when necessary.
• Review current systems and make technical/process recommendations for improving efficiency.
• Identify reoccurring issues in client’s environment and proactively provide recommendations to improve efficiency, performance and reliability of client’s network.
• Maintain client documentation.
• Stay up to date with relevant state-of-the-art technology, equipment, and/or systems.
• Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry.
• Ability to perform in a call center environment.
• Supporting multiple companies with end user requests and third party business applications.
• Efficiently communicate with technical and non-technical end users.
• Perform other related duties as assigned.

Qualifications

• Bachelor’s degree and two years of relevant experience; or equivalent combination of education and experience.
• Current certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred.

Requirements

• Solid understanding of the administration of network operating systems, applications, and services found in a client environment.
• Proficiency with business collaboration tools such as MS Office applications.
• Communication – Must possess strong communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization.
• Commitment – See that tasks are completed from start to finish. Demonstrate thoroughness and commitment.
• Initiative – Must possess the ability to be a self starter and take initiative. Work to identify and resolve problems in a timely manner however if you can’t resolve it yourself, use resources to find someone who can.
• Flexibility – Adapt to changes in the work environment. Change approach or method to best fit the situation.
• Team Work – Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others’ views and welcome feedback.
• Time Management – Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines.

Benefits

• Pay Range: $23.02 - $35.69 hourly + bonus opportunity
• The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background.
• For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.

Location

• This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI.