Senior Director, Client Success
Location
Ohio
Posted
15 days ago
Salary
Not specified
Job Description
Job Requirements
- 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD
- Minimum 15 years of Industry Experience in Banking and Enterprise Transformation
- Led at least one Tier‑1 bank core modernization from signature to production eg. Temenos, Mambu, Thought Machine, FIS, Fiserv or equivalent.
- Owned multi‑year transformation governance with C‑level stakeholders, demonstrable recovery of troubled programs.
- Operated in cloud, microservices, API streaming architectures, familiar with rigorous change control, release, and resiliency practices.
- Regulatory savvy US banking controls, risk frameworks with proven delivery to audit and compliance expectations.
- Expertise in building and scaling high-performing teams, with a hands-on leadership style that emphasizes mentorship, empowerment, and a culture of accountability.
- Proven ability to deliver complex, multi-market projects on time and within scope, leveraging advanced project management methodologies (Agile, Lean, and hybrid models) and a pragmatic, results-oriented approach.
- Recognized for forging strong, trust-based relationships with C-level executives, clients, and cross-functional partners, ensuring alignment and transparency throughout the implementation lifecycle.
- Adept at translating business strategy into actionable plans, optimizing processes, and driving continuous improvement through data-driven decision-making and KPI management.
Benefits
- Medical
- Dental
- Vision
- 401 (k)
- FSA/HSA
- Life Insurance
- Paid Time Off
- Wellness Program
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