• Develop and grow commercial relationships with key GM Envolve OnStar accounts • Serve as the primary point of contact and product expert for assigned GM Envolve OnStar accounts, delivering white glove support across onboarding, adoption, retention, and renewals • Partner with GM Envolve and OnStar Account Executives to grow commercial relationships, support sales priorities, and identify upsell opportunities • Manage day to day customer needs, wellness checks, training, escalations, and issue resolution through coordinated cross‑functional collaboration • Use reporting and customer insights to identify RPO opportunities, connectivity issues, API/Safety & Security needs, and overall account improvement actions • Drive OnStar Vehicle Insights success and retention by guiding trials, supporting platform education, promoting account growth/engagement and escalation management • Maintain accurate records in Salesforce and prepare customer updates, performance insights, and recommendations • Responsible for driving increased penetration on GM Envolve OnStar products within their assigned region – with a specific focus on driving penetration in existing car parc vehicles and maintaining low account churn