• Lead design for AI agent experiences (chat and voice) — conversation blueprints, multi-turn flows, escalation paths, and error handling • Map user journeys, design information architecture, and create wireframes that bring clarity to complex workflows. • Translate abstract AI capabilities into approachable user experiences that drive adoption and trust. • Simplify complex workflows and data interactions through clear, thoughtful design. • Deliver clickable prototypes that visualize future-state product experiences for stakeholder validation. • Support discovery by contributing design expertise on AI agent patterns, interaction models, and conversation design • Co-facilitate workshops with project teams to define user flows, agent behavior, and experience strategy • Ground design decisions in user research, feedback sessions, and real-world constraints. • Balance innovation with practicality — ensuring your designs can scale in real production environments. • Contribute to internal design playbooks and reusable design systems that raise the bar across engagements.