• Own the onboarding process for new customers from kickoff through go-live • Lead onboarding calls, configure customer environments, and guide customers through CRM integrations • Ensure customers are properly set up signals and workflows • Partner with customers’ RevOps and Sales stakeholders to align onboarding configuration to real-world sales processes • Drive customers to clear onboarding completion criteria and go-live • Identify onboarding risks early and proactively resolve blockers • Serve as first point of contact for customer questions and issues • Troubleshoot product usage, configuration questions, and basic technical issues • Triage and escalate product bugs or complex issues to Engineering • Maintain clear communication with customers on issue status and resolution • Collaborate with CSMs to drive proactive support motions to anticipate and mitigate issues affecting onboarding • Document onboarding workflows, common issues, and best practices • Contribute to onboarding guides, templates, and customer-facing documentation • Identify recurring onboarding and support friction points and propose improvements • Partner with Engineering to inform self-service and scaled onboarding motions