Green Irony

Solving the Biggest Digital Transformation Challenges

Senior Client Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

15 days ago

Salary

Not specified

4 yrs expEnglish

Job Description

• Own the client relationship. You're the primary point of contact from kickoff to closeout. Clients trust you, lean on you, and come back because of you. You communicate proactively — they never have to chase you for a status update. • Keep projects healthy and moving. You'll manage 8–12 concurrent engagements ($30–50K, 3–8 week timelines), coordinating small engineering teams alongside our AI-powered delivery tools. You spot risks early, unblock teams fast, and keep everything tracking against scope, schedule, and budget. • Run tight meetings with clear outcomes. Kickoffs, discoveries, status calls, closeouts — every meeting you run has a purpose, an agenda, and a result. You protect engineer time and client time equally. • Hold the line on scope and commitments. You enforce scope discipline so projects stay profitable and clients get exactly what was promised. Out-of-scope requests go through a change request before work begins — no exceptions, but you handle it in a way that strengthens the relationship rather than straining it. • Handle the operational details that matter. Accurate invoicing, timely collections follow-up, clear project health reporting to leadership. These aren't glamorous, but you don't let them slide. • Work fluently with AI tools. Our delivery model integrates AI across engineering execution, SOW development, discovery, and internal processes. You won't be learning to tolerate this — you'll be coordinating and leveraging it as a natural part of how you work every day.

Job Requirements

  • 4+ years in a client-facing project management or customer success role in software services or consulting
  • Working knowledge of Salesforce and/or MuleSoft — you're not writing code, but you understand what's being built, speak the language credibly, and know when something is harder than estimated or outside scope
  • Proven ability to manage multiple concurrent projects without dropping balls or sacrificing responsiveness
  • Exceptional communication — clear, concise, confident, and warm. Written and verbal.
  • A genuine bias for action — you respond quickly, make decisions, and keep things moving without waiting to be told.
  • Even better if you have:
  • Hands-on experience with Salesforce and/or MuleSoft — you've worked directly in the tools, not just alongside them.
  • Experience with Agile or sprint-based delivery in a services context
  • Background in SOW-driven engagements where you've managed scope, change requests, and project-based billing.

Benefits

  • Competitive salary + performance bonus
  • Medical, dental, and vision coverage
  • 401(k) with generous company match
  • Flexible PTO and remote-first work environment
  • Annual professional development budget (certifications, conferences, AI tools)
  • Equipment stipend

Related Job Pages

More Customer Success Manager Jobs

Enterprise Customer Success Manager – Higher Education

Stellic

The insightful, campus-wide platform redefining how students get a degree and what a degree gets them.

Customer Success Manager15 days ago
Full TimeRemoteTeam 51-200Since 2017

Customer Success Manager driving partner relationships and product adoption at Stellic, an EdTech startup.

United States
$80K - $165K / year

Senior Customer Success Manager

Rise8

An elite software development firm delivering a tomorrow where fewer bad things happen because of bad software.

Customer Success Manager15 days ago
Full TimeRemoteTeam 51-200H1B No Sponsor

Customer Success Manager leading complex federal programs at Rise8

Florida
Customer Success Manager15 days ago
ContractRemoteTeam 51-200

This role involves providing Chronic Care Management (CCM) services to patients with chronic conditions. It is a phone-based, productivity-driven role where you will spend most of your workday on the phone speaking with patients, coordinating care, and documenting interactions. C...

United States

Senior Customer Success Manager

Optimal Ways

Digital Analytics & Optimization for Ecommerce | Certified B Corp

Customer Success Manager15 days ago
Full TimeRemoteTeam 1-10Since 2011H1B No Sponsor

Customer Success Manager supporting onboarding and ongoing usage of our SaaS platform

United States
$130K - $160K / year