• Develop and maintain roadmaps for operational processes and systems, aligning with business objectives and industry best practices. • Design, implement, and improve scalable, efficient, and secure operational systems and workflows. • Identify bottlenecks and inefficiencies; support process optimization and automation using tools like LLMs, RPA, and other advanced technologies. • Support feasibility studies and business case analyses for new initiatives, helping balance risks and benefits. • Develop and maintain standard operating procedures (SOPs) to ensure clarity and consistency across business processes. • Help set up performance monitoring and productivity tracking across key functions, reporting on KPIs and improvement opportunities. • Evaluate and recommend technologies to improve operational efficiency and integrate with existing systems. • Collaborate with cross-functional teams to translate business needs into actionable operational solutions. • Contribute to a culture of continuous improvement and operational excellence. • Support and mentor more junior team members as the team grows, while continuing to develop your own skills.