SKELAR

Welcome to SKELAR

Billing Operations Specialist

OperationsOperationsFull TimeRemoteTeam 1,001-5,000Since 2014Company SiteLinkedIn

Location

United States

Posted

17 days ago

Salary

Not specified

EnglishUkrainian

Job Description

• Communicate with English-speaking clients via calls, chats and tickets about payment issues • Handle complex inquiries escalated from first-line support. Examples of complex requests: “I want a refund!”, “I need to report a technical payment issue” • Proactively work on fraud prevention on the platform • Monitor the payment infrastructure in real time, detect anomalous errors, drops in payment throughput, etc. • Develop professional skills through trainings and lectures to support further career growth.

Job Requirements

  • Upper Intermediate / Advanced English (B1+), spoken and written
  • Willingness to work night shifts (19:00–03:00)
  • Experience working with customers via phone, email, chats and/or in person
  • Experience with online payments. Basic understanding of how online payments work; experience with fraud and chargebacks is a plus
  • Proactive and organized — we openly discuss problems and propose ideas, take responsibility for achievements and mistakes, and manage your shift time effectively
  • A detective mindset: you enjoy investigating complex situations, analyzing facts, finding root causes and proposing solutions
  • Strong desire to learn and grow in IT.

Benefits

  • Salary review immediately after passing probation and every six months thereafter. Monthly performance bonuses
  • Access to a corporate doctor
  • Health insurance, sick leave, and 18 days of paid vacation per year
  • Remote-first (default remote work)
  • Billing agent schedule: 18–19 shifts per month.

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