SKELAR

Welcome to SKELAR

Customer Support Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000Since 2014Company SiteLinkedIn

Location

United States

Posted

18 days ago

Salary

Not specified

EnglishUkrainian

Job Description

• Live chats with clients and tutors: resolving inquiries online during shifts • Ticket handling: reviewing requests and finding solutions • Proactive calls: contacting clients to resolve issues • Matching: selecting relevant tutors on the platform based on client needs

Job Requirements

  • Experience in support/customer service (Western markets) or a willingness to switch to IT (experience communicating with native speakers)
  • Willingness to communicate in English both in chats and by phone (advanced level)
  • Multitasking, quick adaptability, and attention to detail
  • Nice to have: experience with CRM, helpdesk/desk systems, and Omnichannel platforms

Benefits

  • Health insurance and access to a corporate doctor
  • Flexible schedule

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