• Answer incoming calls and chats and analyze questions and concerns from insureds and/or producers to resolve issues in a timely manner; • Answer technical questions from producers and assist them in the navigation of the system; • Processes incoming faxes, emails, and phone requests, responding promptly and appropriately; • Solicit additional data from insured’s or producers and explain the basis for underwriting determinations and report risk alerts to underwriting; • Determines reasons for requests for cancellations; follows the procedure for retention. • Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General's policies, procedures, and work rules; • Review, evaluate, and issue endorsements; • Produce grammatically correct and clearly written correspondence including letters, memos, reports, emails, and policy file documentation; • Prompt and regular attendance; • Other duties as assigned.