• Own a book of customer accounts and drive retention and expansion through strong engagement and execution • Identify growth opportunities based on customer usage, performance trends, and business needs • Partner with sales and leadership on expansion conversations when appropriate • Be accountable for revenue-related outcomes tied to your book of business • Lead regular check-ins and business reviews focused on value, outcomes, and next steps • Prepare clear notes, follow-ups, and action items after customer interactions • Maintain accurate CRM data and follow defined playbooks • Pull and analyze customer data (e.g., usage, performance, trends) to inform customer conversations and identify risks or opportunities • Build strong product knowledge by learning how the platform works and clearly explaining product behavior and configuration options to customers • Grow comfort working with data and lightweight querying tools as part of supporting customers and preparing reviews • Triage customer issues and partner with technical teammates on escalations • Share structured customer feedback with product and engineering • Help identify recurring issues and opportunities to improve documentation and processes • Collaborate with internal teams to resolve customer challenges efficiently