• Handling overall responsibility for managing the customer relationship. • Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our products and services. • Acting as a liaison between the customer and varying OSV service delivery areas. • The focus is ensuring services adoption and capturing feedback. • Developing success plans for customers that outline their critical success factors, metrics and measures for success, potential issues, and provide recommendations. • Prioritizing and driving resolution on escalated customer challenges. • Promoting opportunities for two-way communication. • Monitoring and facilitating the customer’s adoption of OSV services and solutions, as well as adoption of the workday technology. • Leveraging customer relationships as needed for prospect references. • Keeping customers informed of process and procedural changes. • Demonstrate competency in the Workday product suite - Financials, HCM, and Payroll. • Work with the client project manager and executive team to identify/resolve all issues that could impact satisfaction.