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Associate Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200Since 2001Company Site LinkedIn

Location

United States

Posted

15 days ago

Salary

$65K - $75K / year

Bachelor Degree1 yr expEnglish

Job Description

• Own the commercial health of a large portfolio of customers using tech-touch and semi-automated engagement strategies. • Drive the end-to-end renewal lifecycle, managing outreach and negotiations for high retention rates. • Monitor customer health scores and usage data to identify "at-risk" accounts. • Facilitate hand-offs to appropriate sales or expansion teams. • Design, test, and optimize automated outreach across the customer journey. • Continuously improve engagement model by analyzing campaign performance and customer feedback. • Partner with Marketing, Product, and Sales for a consistent customer experience. • Deliver educational resources and provide feedback to the Product team for roadmap improvement.

Job Requirements

1–3 years in Customer Success, Account Management, or Sales Operations, ideally within a SaaS environment.
Exceptionally disciplined and self-motivated.
Comfortable working with CRM tools (Salesforce).
Ability to write concise, engaging digital content and conduct professional commercial conversations.
Looking for ways to automate the routine to focus on high-value interventions.

Benefits

Comprehensive health insurance plans.
Wellness programs that promote physical and mental well-being.
Traditional and Roth 401(k) savings options with company match.
Remote-first with flexible working hours.
Prioritized work-life balance, with 15 observed days off in addition to PTO.
Family-friendly policies including paid parental leave.
Paid life insurance, short-term, and long-term disability insurance.
Regular acknowledgement of achievements with recognition programs.
Counseling services and resources for personal and professional challenges.
Transparent communication about company goals, strategy, and performance.
Regular feedback sessions and performance reviews.
Anti-bias and anti-harassment training programs.
Trust and autonomy in decision-making within your role.
Work environment that encourages you to be your authentic self.
Flat management structure with approachable leaders who want to hear your feedback.